Celebrate WOW Wednesday with Dreams Tulum!

They looked inside of the Coco Café and the resort personnel asked them if they could be of assistance.

Mrs. D told them about the situation and the staff immediately activated a “code orange,” which is typically used for missing a person. The resort didn’t want to manage the situation as any other regular lost and found since the family is very attached to Pedro and he is regarded as part of the family.

Hours later, the resort’s collaborators Rubí and Daniel from the F&B department, saw a group of children laughing and when they approached the group, they saw that the children were playing with Pedro.

Knowing that Pedro had been “lost,” the resort created a series of photographs where Pedro, instead of being lost, was enjoying his time with Maria, a beautiful Mexican Guacamaya, all around the resort. When our Preferred Club Manager Pedro Cruz contacted Mrs. D to share the good news and the “photographic evidence,” Mrs. D broke down in tears of joy, saying that she was really moved and thankful for the special moment the resort created for her and her family.

We are proud of the staff at Dreams Tulum for going above and beyond to create this special moment!

Book your trip to our resort today by using our Fall into Savings promotion going on now. Also, be sure to check out our special offers page for more great deals.

Escape to a tropical paradise, perfectly situated in the history-rich town of Tulum in the Riviera Maya. A secluded stretch of sugar-white sand beach and 44 acres of lush, blossoming gardens grace this beautiful property and will leave you in awe. The town of Tulum, the ancient Mayan ruins and the Xel-Ha natural aquapark are great nearby attractions that the whole family will enjoy. At Dreams Tulum, a AAA Four Diamond Award winning resort, Unlimited-Luxury® has never looked so good.