Scenic Luxury Cruises and Emerald Waterways, both part of the Scenic family of brands, are offering cruise travelers some peace of mind with their newly launched Deposit Protection Plan. Working in conjunction with the brands’ River Cruise Travel Guarantee, guests know that they are well protected against many of the elements that can make vacation planning difficult.
The Deposit Protection Plan allows guests who need to cancel or change a cruise for any reason to reallocate their non-refundable deposit for use toward an alternative future sailing. Deposit protection can be purchased for $125 per person for river cruises and $250 per person for sailing on Scenic Eclipse, the world’s first Discovery Yacht, launching in 2018. The Deposit Protection Plan must be purchased at the time the deposit is due, and guests must rebook within 24 months of cancellation. It is non-transferable and covers cruise and tour deposits only, not air deposits.
Both brands also offer the River Cruise Travel Guarantee, which automatically covers every guest on the commencement of their cruise for any delays or cancellations due to weather, natural disasters, mechanical breakdowns or labor strikes. This guarantee is offered at no cost to guests and, unlike other cruise lines that offer credit toward future trips, Scenic and Emerald offer approved claimants direct monetary refunds, up to $750 (C$1,000) per day with a maximum of seven days or $5,250 (C$7,000) per guest.
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